Monthly Archives: December 2011

Customer-vendor partnerships are the foundation of any business.  One cannot support the other sans a level of trust and confidence, which more often than not is documented in a service agreement or contract.  Typically, the duration of the “agreement” is … Continue reading →

Businesses are demanding an ever-increasing level of customer service support from vendors.  Not surprisingly, businesses also usually expect a decrease in price for enhanced service as a result of current economic forces.  This counter-balanced expectation is far too often simply … Continue reading →